Training
Courses Overview
Practical, engaging training designed to develop skills, strengthen teams, and address real workplace challenges grounded in real-world experience.
"From Clash to Collaboration"
Handled well, even difficult conversations can lead to somthing positive - this course shows you how.
Conflict is inevitable - but poor handing isn't. This engaging full-day course gives staff the skills to turn tension into productive, professional conversations. Through practical tools, real-lift scenarios, and proven models, participants learn how conflict escalates, how to de-escalate it, and how to communicate with confidence - transforming difficult situations into opportunities for collaboartion.
Aims & Outcomes
To equip participants with the skills to manage workplace conflict professionally, confidently, and constructively. Participants will;
· Understand how conflict develops and escalates.
· Recognise behaviour patterns (e.g. Drama Triangle)
· Use active listening to build trust and reduce tension
· Apply de-escalation techniques such as “Roll with
Resistance”.
· Communicate assertively using the DESC model
· Respond to challenging situations calmly and
professionally.
Why this Course?
Unresolved conflict drains time, damages relationships, and impacts performance. This course gives you the tools to handle difficult conversations with confidence, reduce escaltion, and build stronger, more collaborative working relationships - turning everday clashes into positive outcomes.
· Frontline Staff and Customer-facing roles
· Team Leaders, Managers, and Supervisors
· Anyone working in environments where conflict or
challening behaviour occurs.
Who is the training for?
"Brilliantly different: Different Minds, Better Services"
When we understand how differently people think, we can work together far more effectively. A practical and engaging course designed to help organisations understand and embrace neurodiversity at work.
Participants will explore the differences between neurodivergent and neurotypical thinking, challenge common myths, and learn simple, effective strategies to create a more inclusive and supportive workplace.
Run Time : 3 Hours
Aims & Outcomes
Build understanding of neurodiversity in the workplace, promote inclusion and reduce stigma, and develop practical stratergies to support neurodivergent colleagues. Participants will gain a clear understanding of common nerudivergent confitions such as - Autism, ADHD, Dyslexia, and Dyspraxia - and how these may present in the workplace.
Why this Course?
Neurodiversity is a vital part of a modern, high-performing workplace, yet many organisations lack the confidence to support it effectively. This course moves beyond awareness into practical action - helping you unlock talent, reduce barriers, improve wellbeing, and meet your legal and ethical responasibilities.
Who is the training for?
· Managers, supervisors, and team leaders
· HR professionals and organisational development
staff.
· Frontline workers and customer-facing staff
· Anyone responsible for supporting colleagues or
creating inclusive workplaces.
They will improve communication and collaboration, and gain confidence in making reasonable adjustments.
"Respect Counts: Inclusive Behaviour at Work"
Creating an inclusive workplace starts with everyday behaviour - making sure everyone, whatever their background, feels respected and able to contribute.
This practical course gives staff the skills to create respectful, inclusive and diverse workplaces where everyone is valued. Using real-life scenarios and clear guidance, participants learn how everyday behaviour, language, tone, and attitudes can build trust or create exclusion and how to respond professionally in any situation.
Run Time : 3 Hours
Aims & Outcomes
· To build confidence in recognising, promoting, and challenging respectful and inclusive behaviour at work.
· Understand respect, inclusion, and their impact
· Recognise discrimination and inappropriate.
behaviour.
· Communicate clearly and inclusively.
· Challenge issues confidently and professionally.
· Contribute to a positive, inclusive workplace
culture
Why this Course?
Workplace culture is shapes by everyday behaviour. When respect and inclusion are missing, engagement drops, risks increse, and people feel excluded. This course equips staff to get it right everyday - communicating inclusively, handling issues confidently, and creating a workplace where everyone feels they belong. Build stronger teams, reduce risk, and create a workplace where people feel they belong because how peope are treate defined your culture.
Who is the training for?
· All staff, including font-line workers, Customer-facing
Roles and Managers across any sector.
"Motivational Interviewing for Real-World Change"
Change is more likely when people feel heard, understood and supported. This course focuses on how to make that happen.
Run Time : 3 Hours
Aims & Outcomes
• Understand the core concepts of motivational
interviewing and feel confident taking the first
steps in applying them.
• Examine ambivalence and learn strategies for
reducing resistance.
• Explore the role and techniques of effective active
listening.
• Identify and encourage “change talk” to
strengthen motivation for change.
Why this Course?
Who is the training for?
• Professionals supporting behaviour change
• Frontline staff & volunteers working with
individuals experiencing ambivalence about change.
• Support staff who wish to strengthen
motivational communication skills
When people feel stuck, telling them what to do rarely works. This course gives you simple, practical tools to turn difficult conversations into meaningful change. Reducing resistance, building motivation, and helping people move forward with confidence.
"Refilling the Tank: An introduction to Empathy Fatigue Explained"
Supporting others is important work but it’s just as important to look after yourself along the way Discovering simple strategies for staying grounded & resilient in demanding work.
Aims & Outcomes
This session will help participants understand what empathy fatigue is and how it differs from stress & burn-out
• This session will help participants understand what empathy fatigue is and how it differs from
stress & burn-out.
• Recognise early signs & triggers in themselves and
others.
• Explore ways to maintain empathy while
protecting personal energy.
• Learn practical techniques to stay steady.
grounded & focused throughout the working day.
• To leave with a personal toolkit to support.
resilience & wellbeing
Who is the training for?
Caring for others can be deeply rewarding but it can also be draining. When empathy runs low, it affects not just your wellbeing, but the quality of support you provide. This course offers simple, practical strategies to help you recognise the signs of empathy fatigue, protect your energy, and stay grounded under pressure so you can continue to support others without losing yourself in the process.
Run Time : 3 Hours
Delivery: Online or Face to Face
Why this Course?
• Frontline staff in health, social care, education & local authorities
• Support, advocacy & community workers
• Volunteers or practitioners supporting people in distress or with complex needs
"Safeguarding the Hidden"
Some of the most serious risks aren’t always obvious — this helps you recognise what might otherwise be missed. A half day introductory course helping frontline workers to identify hidden risks, recognise exploitation and act to safeguard vulnerable people.
Delivery: Online or Face to Face
Aims & Outcomes
• Increase awareness of hidden vulnerabilities in
people affected by homelessness and substance
use.
• Recognise indicators of exploitation and
cuckooing, including financial & emotional abuse
• Strengthen confidence in responding to
safeguarding concerns and making effective
referrals
Why this Course?
Exploitation often hides in plain sight—and without the right knowledge, the signs are easy to miss. This course gives frontline staff the confidence to spot hidden risks, recognise exploitation early, and take decisive action helping to protect the most vulnerable before harm escalates.
Who is the training for?
• Frontline support workers
• Outreach teams
• Housing and substance misuse staff working with
people experiencing homelessness or exploitation
"Making the Connection: Trauma and Change"
Creating an inclusive workplace starts with everyday behaviour - making sure everyone, whatever their background, feels respected and able to contribute.
This practical course gives staff the skills to create respectful, inclusive and diverse workplaces where everyone is valued. Using real-life scenarios and clear guidance, participants learn how everyday behaviour, language, tone, and attitudes can build trust or create exclusion and how to respond professionally in any situation.
Delivery: Online or Face to Face
Aims & Outcomes
-
To equip participants with the skills to work compassionately with people affected by trauma.
-
Understand trauma and its impact on behaviour
-
Recognise signs of trauma and coping strategies
-
Apply empathy and trauma-informed approaches
-
Use practical tools such as DESC communication
-
Support recovery through psychologically informed environments
Why this Course?
Workplace culture is shapes by everyday behaviour. When respect and inclusion are missing, engagement drops, risks increse, and people feel excluded. This course equips staff to get it right everyday - communicating inclusively, handling issues confidently, and creating a workplace where everyone feels they belong. Build stronger teams, reduce risk, and create a workplace where people feel they belong because how peope are treate defined your culture.
Who is the training for?
-
Frontline staff, housing and support workers, social care professionals, and anyone working with vulnerable individuals.
"Respect the Line" : Professional Boundaries Explained
Clear boundaries support safe, confident practice even in the most challenging situations. A half day course outlining principles that safeguard you and those you support, protecting you, your clients and your professionalism.
Aims & Outcomes
• This session helps professionals recognise,
establish, and maintain healthy workplace
boundaries.
• Defines what professional boundaries are
• Distinguish between professional roles & personal
involvement
• Act ethically, based on client needs
• Understand safeguarding and how boundaries
protect everyone
Why this Course?
When boundaries blur, risks increase for you, your organisation, and the people you support. This course helps you recognise where the line is, stay professional in challenging situations, and work safely and ethical protecting both your clients and yourself.
Who is the training for?
• Housing Officers
• Customer facing council staff
• Refuge, homeless support & community outreach
teams
• Support workers & outreach workers