Training
Courses Overview
Practical, engaging training designed to develop skills, strengthen teams, and address real workplace challenges grounded in real-world experience.
From Clash to Collaboration
Handled well, even difficult conversations can lead to something positive — this course shows you how.
Conflict is inevitable - but poor handling isn’t. This engaging full-day course gives staff the skills to turn tension into productive, professional conversations. Through practical tools, real-life scenarios, and proven models, participants learn how conflict escalates, how to de-escalate it, and how to communicate with confidence - transforming difficult situations into opportunities for collaboration.
･ Online or Face-to-Face
Learning Outcomes
To equip participants with the skills to manage workplace conflict professionally, confidently, and constructively.
Participants will:
· Understand how conflict develops and escalates
· Recognise behaviour patterns (e.g. Drama Triangle)
· Use active listening to build trust and reduce tension
· Apply de-escalation techniques such as “Roll with Resistance”
· Communicate assertively using the DESC model
· Respond to challenging situations calmly and professionally
Why this course?
Unresolved conflict drains time, damages relationships, and impacts performance. This course gives you the tools to handle difficult conversations with confidence, reduce escalation, and build stronger, more collaborative working relationships - turning everyday clashes into positive outcomes.
Target Audience
- Frontline staff and customer-facing roles
- Team leaders, managers, and supervisors
- Anyone working in environments where conflict or challenging behaviour occurs
Brilliantly Different: Different Minds, Better Services
When we understand how differently people think, we can work together far more effectively.
A practical and engaging 3-hour course designed to help organisations understand and embrace neurodiversity at work. Participants will explore the differences between neurodivergent and neurotypical thinking, challenge common myths, and learn simple, effective strategies to create a more inclusive and supportive workplace.
Learning Outcomes
Build understanding of neurodiversity in the workplace, promote inclusion and reduce stigma, and develop practical strategies to support neurodivergent colleagues. Participants will gain a clear understanding of common neurodivergent conditions - such as autism, ADHD, dyslexia, and dyspraxia - and how these may present in the workplace.
They will improve communication and collaboration, and gain confidence in making reasonable adjustments.
･ Online or Face-to-Face
Why this course?
Neurodiversity is a vital part of a modern, high-performing workplace, yet many organisations lack the confidence to support it effectively. This course moves beyond awareness into practical action - helping you unlock talent, reduce barriers, improve wellbeing, and meet your legal and ethical responsibilities.
Target Audience
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Managers, supervisors, and team leaders
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HR professionals and organisational development staff
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Frontline workers and customer-facing staff
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Anyone responsible for supporting colleagues or creating inclusive workplaces
Respect Counts: Inclusive Behaviour at Work
Creating an inclusive workplace starts with everyday behaviour — making sure everyone, whatever their background, feels respected and able to contribute.
This 3-hour engaging & practical course gives staff the skills to create respectful, inclusive & diverse workplaces where everyone is valued. Using real-life scenarios and clear guidance, participants learn how everyday behaviour - language, tone, and attitudes - can build trust or create exclusion, and how to respond professionally in any situation.
Learning Outcomes
· To build confidence in recognising, promoting, and
challenging respectful and inclusive behaviour at work.
· Understand respect, inclusion, and their impact
· Recognise discrimination and inappropriate behaviour
· Communicate clearly and inclusively
· Challenge issues confidently and professionally
· Contribute to a positive, inclusive workplace culture
･ Online or Face-to-Face
Why this course?
Workplace culture is shaped by everyday behaviour. When respect and inclusion are missing, engagement drops, risks increase, and people feel excluded. This course equips staff to get it right every day—communicating inclusively, handling issues confidently, and creating a workplace where everyone feels they belong. Build stronger teams, reduce risk, and create a workplace where people feel they belong—because how people are treated defines your culture.
Target Audience
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All staff, including frontline workers, customer-facing roles, and managers across any sector.
Motivational Interviewing For Real-World Change
Change is more likely when people feel heard, understood, and supported, this course focuses on how to make that happen.
A 3-hour introductory course to enable practical conversations that help people move forward.
･ Online / Face-to-Face ･ 3 Hour Run Time
Learning Outcomes
• Understand the core concepts of motivational interviewing and
feel confident taking the first steps in applying them.
• Examine ambivalence and learn strategies for reducing
resistance
• Explore the role and techniques of effective active listening
• Identify and encourage “change talk” to strengthen motivation
for change.
Why this course?
When people feel stuck, telling them what to do rarely works. This course gives you simple, practical tools to turn difficult conversations into meaningful change - reducing resistance, building motivation, and helping people move forward with confidence.
Target Audience
• Professionals supporting behaviour change
• Frontline staff & volunteers working with individuals experiencing
ambivalence about change.
• Support staff who wish to strengthen motivational communication skills.
'Refilling The Tank : An Introduction to Empathy Fatigue Explained'
Supporting others is important work — but it’s just as important to look after yourself along the way Discovering simple strategies for staying grounded & resilient in demanding work. A 3- hour course which can be delivered online or Face to Face.
• This session will help participants understand what empathy
fatigue is and how it differs from stress & burn-out.
• Recognise early signs & triggers in themselves and others.
• Explore ways to maintain empathy while protecting personal
energy.
• Learn practical techniques to stay steady, grounded &
focused throughout the working day.
• To leave with a personal toolkit to support resilience &
wellbeing.
Learning Outcomes
･ Online / Face-to-Face ･ 3 Hour Run Time
Why this course?
Caring for others can be deeply rewarding—but it can also be draining. When empathy runs low, it affects not just your wellbeing, but the quality of support you provide. This course offers simple, practical strategies to help you recognise the signs of empathy fatigue, protect your energy, and stay grounded under pressure - so you can continue to support others without losing yourself in the process.
Target Audience
• Frontline staff in health, social care, education & local authorities
• Support, advocacy & community workers.
• Volunteers or practitioners supporting people in distress or with complex
needs.
'Making the Connection: Trauma and Change'
When we understand the impact of trauma, we can respond in ways that truly make a difference. This interactive half-day course explores how trauma affects behaviour and engagement. Participants will develop practical skills to respond with empathy, improve communication, and create supportive environments that promote recovery.
･ Online or Face-to-Face
Learning Outcomes
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To equip participants with the skills to work compassionately with people affected by trauma.
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Understand trauma and its impact on behaviour.
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Recognise signs of trauma and coping strategies.
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Apply empathy and trauma-informed approaches.
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Use practical tools such as DESC communication.
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Support recovery through psychologically informed environments.
Why this course?
Behind many behaviours is a story of trauma—but without the right understanding, it’s easy to misinterpret, judge, or disengage. This course helps us see beyond the behaviour, equipping you with practical tools to respond with empathy, communicate effectively, and build trust - so you can support meaningful, lasting change.
Target Audience
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Frontline staff, housing and support workers, social care professionals, and anyone working with vulnerable individuals.
Safeguarding the Hidden
Some of the most serious risks aren’t always obvious — this helps you recognise what might otherwise be missed. A half day introductory course helping frontline workers to identify hidden risks, recognise exploitation and act to safeguard vulnerable people.
･ Online or Face-to-Face
Learning Outcomes
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Increase awareness of hidden vulnerabilities in people affected by homelessness and substance use.
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Recognise indicators of exploitation and cuckooing, including financial & emotional abuse.
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Strengthen confidence in responding to safeguarding concerns and making effective referrals.
Why this course?
Exploitation often hides in plain sight—and without the right knowledge, the signs are easy to miss. This course gives frontline staff the confidence to spot hidden risks, recognise exploitation early, and take decisive action—helping to protect the most vulnerable before harm escalates.
Target Audience
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Frontline support workers.
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Outreach teams.
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Housing and substance misuse staff working with people experiencing homelessness or exploitation.
Respect the Line – Professional Boundaries Explained
Clear boundaries support safe, confident practice — even in the most challenging situations. A half day course outlining principles that safeguard you and those you support, protecting you, your clients and your professionalism.
･ Online or Face-to-Face
Learning Outcomes
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This session helps professionals recognise, establish, and maintain healthy workplace boundaries.
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Defines what professional boundaries are
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Distinguish between professional roles & personal involvement
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Act ethically, based on client needs
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Understand safeguarding and how boundaries protect everyone
Why this course?
Exploitation often hides in plain sight—and without the right knowledge, the signs are easy to miss. This course gives frontline staff the confidence to spot hidden risks, recognise exploitation early, and take decisive action—helping to protect the most vulnerable before harm escalates.
Target Audience
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Housing Officers
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Customer-facing council staff
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Refuge, homeless support & community outreach teams
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Support workers & outreach workers